Refunds, Returns and Privacy Policy

RETURNS POLICY

Please be sure to send your item(s) back in full accordance with our return policy:

• Items must be sent back within 30 days of the delivery date.

• Items must be unworn, unwashed, and have original tags attached.

• Items must be free of stains, deodorant, or wear.

• Mystery Boxes, Gift-cards and accessories are non-returnable.

• All returns will be refunded via store credit in the form of a Gift Card.

• Returns are processed within 5-7 business days after your item(s) are delivered.

• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

• Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email us for assistance before returning.

• All returns must include a return request form. 

• Return packages must include a return request form. If these are not filled out correctly, your return may experience issues in processing.

• When sending back items from multiple orders, please fill out a return form from each order returned.

• Return drop-offs are not accepted at our Distribution Center in Murarrie. 

• Bow Fighters is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 

SEND YOUR PACKAGE TO:

Bow Fighters Returns C/O Supply Group

RESERVED RIGHTS REGARDING RETURNS

Bow Fighters reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

• Potential fraudulent or criminal activity.

Similarly, Bow Fighters reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Bow Fighters items sent to our Distribution Center will be discarded upon receipt.

FINAL SALE ITEMS

All items with prices slashed are considered Final Sale and cannot be returned for store credit. Mystery Boxes and Gift-cards are also considered Final Sale and non-returnable.

Note: Items must be sent back in accordance with our Return Policy and in resalable condition.

EXCHANGES

Because we can't ensure our loyal Bow Fighters customers will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

DAMAGED ITEMS

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

DEFECTIVE, INCORRECT, OR MISSING ITEMS

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email us within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

RETURNS BY MAIL

Complete a returns request form, and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.

STORE CREDIT

Store credit in the form of a Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your Gift Card covers the purchase price of each item and tax, if applicable. Bow Fighters does not issue store credit for the original shipping charges.

STALE RETURNS

Bow Fighters requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 30 days are considered to be “stale” returns. 

NOTE: All returns are refunded via store credit in the form of a Bow Fighters Gift Card. All items with slashed prices are considered Final Sale and cannot be returned for store credit.